Training Tips Blog

Tips for Becoming a Better Listener

Some ways to change poor listening habits

·       Concentrate on what is being said – content and intent

·       Observe facial expressions, eye direction and movement,  body language (non-verbal behaviors)

·       Respond by using your eyes, voice, gestures, and posture to communicate empathy and understanding

·       Reflect the information you hear by repeating or paraphrasing it.

·       Elicit more information by asking questions

·       Control the desire to interrupt, pass judgment, or change the subject.

·       Control the desire to become distracted with cell phones ringing, PDA’s, lap tops, paper work, visitors in your office, etc.

·       Take advantage of the lag time between mental activity and speaking time to notice the speakers’ language and body language.